FAQs

 

Policies

Payment: There is no deposit required, however we do ask that all balances be paid IN FULL upon departure. Invoices are calculated by the number of calendar days your pet stays with us. Days with an arrival AFTER noon and/or departure BEFORE noon will be considered half days with all other days totaling the daily rate.

Vaccines: Rabies, DHLP, and Bordetella are required to be current at time of arrival, and through the end of the reservation for ALL services. Vaccines that have been expired for over a month, or that have never been given, require a 2 week incubation period before your pet comes. (Vaccination does not provide instant protection.) We accept titer exemptions for DHLP (updated testing required annually) NO EXCEPTIONS.

Medication Fees: $0.75 per medication per administration. Please keep all medications separate from food and clearly labeled with dosing instructions.

Unique Needs: We will do our best to accommodate special requests and specific needs for your pet. Please note there may be an additional fee which will be determined on a case by case basis.

Forgot Your Food or Didn't Send Enough? No problem! We can feed our house community food, Purina One, for a small fee of $2/meal.

Leashes Please! Please bring your pup on a leash with a properly fitted collar or harness. Flexi-leads are not recommended. It is also important to have an ID tag properly fitted to your pup's collar.

Love to Label: Please have all your belongings clearly labeled.



FAQ & Helpful Tips

In Case of Emergency: Whenever possible, we will contact the pet owner first. If we are unable to reach the owner, we will then contact the Emergency Contact on file. If needed, we can transport a pet to their preferred veterinarian for a $50 trip fee (assuming the office is within a reasonable distance). In the event there is a time-sensitive situation, we will do whatever is in the best interest of the pet, including transportation to the closest vet or emergency office.

Holidays: We are staffed to care for your pets 365 days a year,
but do limit our business hours on several holidays each year.

Easter Sunday: CLOSED

Memorial Day: 12:00 pm - 6:30 pm

July 4th: CLOSED

Labor Day: 12:00 pm - 6:30 pm

Thanksgiving Day: CLOSED

Christmas Eve: 6:30 am - 12:00 pm

Christmas Day: CLOSED

New Year's Eve: 6:30 am - 12:00 pm

New Year's Day: 12:00 pm - 6:30 pm

Best time to Book: Summer is by far our busiest season. If you are thinking about boarding over the summer months, it is best to book your stay by April. (The Club location often fills up sooner, because we do not have as many rooms available) We have no cancellation fee, so no need to worry if your plans change! Any other time of the year, with the exception of Holidays, you don't need to book as far in advance.

Client Portal: ccc.gingrapp.com/customer. From here you can request reservations, view existing reservations, upload vaccines, update your information, pay a balance, purchase retail and much more! We encourage everyone to give it a try, this is a great way to ensure we have all the correct information on file.

Self-Serve Wash: Did you know we have a Self-Serve Bath Tub at The Windsor? No appointment is needed. The cost is just $5 when you bring your own Shampoo, $10 if you choose to purchase ours. The room is also equipped with towels and a variable speed dryer.

Grooming Appointments: We recommend scheduling a spa visit every 6-8 weeks. Going too long between appointments could lead to matting in long-haired breeds. This could add time and cost to your appointment and may require an extra short hair cut to fully remove excess matting. Please be aware our groomers schedules fill up quickly and we cannot always accommodate same week appointments. If you have specific instructions, feel free to send along photos to help our groomers get a visual of what you are looking for.

Preparing for an Overnight Stay: We provide each dog with a fleece blanket and food and water dishes. When packing your pet's food, we prefer it to be portioned by serving size in individual bags or containers. This ensures we are feeding the correct amount, and helps you determine how much food to send. It is always a good idea to send along an extra meal or two, but please avoid heavy bags or containers. A reusable shopping bag makes a great "suitcase" and (for most breeds) has enough room to hold a week's worth of food, a bag of treats, and a special toy.

 
FAQ_Image02_1920x900